Non Emergency Transport

Since 1978, the men and women of Medic have provided warm, caring transport service for patients going to and from hospitals, physician’s offices, skilled nursing facilities and home.

This service is available 24 hours a day, seven days a week.  To learn more about Medic’s scheduled or non-emergency ambulance service, please call 704.943.6190. You may also email Bryan Edwards at [email protected] for more information.

When calling our non-emergency transport coordinator to arrange ambulance transportation for a patient or loved one, please have the following information available:

Medicare and most insurance providers cover non-emergency ambulance transport when the service meets "medical necessity" criteria and is certified by the patient’s physician. According to the Medicare ambulance manual (November 2010):

Non-emergency ambulance transportation may be provided, in some cases, when you need ambulance transportation to diagnose or treat your health condition and use of any other method of transportation could endanger your health.
In some cases, Medicare covers limited non-emergency ambulance transportation if you have a statement from your doctor or other health care provider stating that ambulance transportation is necessary due to your medical condition. For example, Medicare may cover non-emergency ambulance transportation for people confined to bed if other methods of transportation could endanger their health. A person is considered confined to bed if:

  • they can’t get up from bed without help
  • can’t walk
  • can’t sit in a chair or wheelchair.

Contact Medicare with questions regarding coverage eligibility at Cigna Medicare or the U.S. Government’s Medicare websites, or by calling Medicare during normal business hours at 1-800-672-3071.